Emotional intelligence refers to the ability to recognize, understand, and manage both your own...
Difficult conversations feel emotionally charged and challenging because they feel high-risk and can result in failure. If a difficult conversation goes poorly, it can have many negative consequences including not finding an optimal solution, damaging our relationship with the other people involved, and damaging our reputation. By shifting our mindset around difficult conversations from closed off to curious and open minded, we enable conflict resolution that is open to possibility, curious, and perspective enhancing.
Here are 2 resources to help you improve how you navigate difficult conversations
- To get started with advancing this key leadership skill, check out The HELM365 Guide To Navigating Difficult Conversations
- Completed the guide above? Take your difficult conversations skills to Level 2 with The Navigating Polarized Workbook.
ADDITIONAL RESOURCES
- Never Split the Difference (Spotify audiobook, printed version) The best negotiation book ever written - check out this helpful negotiation cheat sheet.
- HBR.org: How To Handle Difficult Conversations At Work
- HRDigest.com: Navigating Difficult Conversations With Employees
- TED: 4 Easy Ways To Express Empathy In Your Next Conversation
- HBR IdeaCast: Hard Conversations
